inRESONANCE Knowledge Base

5/29/2008: Apple's 10.5.3 update addresses the window focus bug when running FileMaker 9 under Mac OS X v10.5 (Leopard). This bug has the potential to cause scripted processes to operate on the wrong record but also causes annoying window focus issues when switching modes. We strongly recommend anyone running Leopard install the update.

Welcome

The inRESONANCE Knowledge Base (iR kBase) is a growing body of documentation and tutorials that support the end users, administrators, and implementors of iR solutions. Over the past 7 years, this site has grown from a simple web hosted directory where we posted instructions on how to upload large files to our FTP server, to a "kbase" of help documents and FAQ's, and finally to a wiki in late 2006. This current site is a reorganization of that wiki begun in 2006 and until now, it has been maintained exclusively by iR staff.

We'd like to invite you to help with this project. I know that you're all very busy people as are we, that's a common argument against documentation. It's faster and easier to "just do it", and postpone or abandon the writing of the how-to document. That's where the wiki comes in. Wiki is Hawaiian for quick. The idea is that writing documentation should be quick and easy. With a little knowledge of wiki syntax, it's easy (and dare I say it.. fun?) to post a page or make an edit. Try it out now, we have set up a sandbox area where you can experiment with posting to the wiki.

Once you've posted in the sandbox, you've got the skills to make your first "real" edit. If you see a spelling error, fix it! If you have some experience with a particular technique that is posted here, write your comments. If you've done something clever with FileMaker and your iR solutions, write about it.

Now this isn't meant to replace the traditional support channel, it's meant as a supplement. This is a repository of knowledge that should benefit anyone that touches an iR solution. If you have a support question, please write to support. That's the best way to get quick, private help with your specific problem. But you might consider a quick search of the wiki too. Use the search feature at the top left of any page here. One other avenue for help is the new iR Forums. There you'll find a growing groups of iR users and support staff that might just know the answer to your question. In any case, take a moment to register on the forums and introduce yourself.

We welcome your feedback. Take a moment and let us know how we can improve our Knowledge Base. If you can't find what you are looking for please contact us.

And lastly... be truthful and respectful.

Cheers,

The iR Team